Effective as of March 3, 2017
At Astro, we know you care how your personal information is used and shared, and we take your privacy seriously.
Please read the following to learn more about our Privacy Policy. By using or accessing the Astro Services in any manner, you acknowledge that you accept the practices and policies outlined in this Privacy Policy, and you hereby consent that we will collect, use, and share your information in the following ways.
Your use of Astro’s Services is at all times subject to the Terms of Use, which incorporates this Privacy Policy. Any terms we use in this Policy without defining them have the definitions given to them in the Terms of Use.
This Privacy Policy covers our treatment of personally identifiable information (“Personal Information”) that we gather when you are accessing or using our Services, but not the practices of companies we don’t own or control, or people we don’t manage. We gather various types of Personal Information from our users, as explained in more detail below, and we use this Personal Information internally in connection with our Services, including to personalize, provide, and improve our services, to allow you to set up an Astro Account and user profile, to contact you and allow other users to contact you, to fulfill your requests for certain products and services, and to analyze how you use the Services. In certain cases, we may also share some Personal Information with third parties, but only as described below.
As noted in the Terms of Use , we do not knowingly collect or solicit personal information from anyone under the age of 13. If you are under 13, please do not attempt to register for the Services or send any personal information about yourself to us. If we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that a child under 13 may have provided us personal information, please contact us at support@astro-inc.com.
We’re constantly trying to improve our Services, so we might need to change this Privacy Policy from time to time, but we will alert you to changes by placing a notice on the Services, by sending you an email, and/or by some other means. Please note that if you’ve opted not to receive legal notice emails from us, those legal notices will still govern your use of the Services, and you are still responsible for reading and understanding them. If you use the Services after any changes to the Privacy Policy have been posted, that means you agree to all of the changes.
We receive and store any information you knowingly provide to us. For example, through the registration process and/or through your Astro Account settings, we may collect Personal Information such as your name, email address, phone number, and third-party account credentials (for example, your log-in credentials for your existing email account). If you provide your third- party account credentials to us or otherwise sign in to the Services through a third party site or service, you understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into your account with us, and that Third Party Account Information transmitted to our Services is covered by this Privacy Policy; for example, your emails, attachments and correspondence history stored in your existing email account will be provided to Astro when you create an Astro Account using your existing e-mail log-in credentials. Certain information may be required to register with us or to take advantage of some of our features.
We may communicate with you if you’ve provided us the means to do so. For example, if you’ve given us your email address, we may email you about your use of the Services. Also, we may receive a confirmation when you open an email from us. This confirmation helps us make our communications with you more relevant and improve our services. If you do not want to receive communications from us, please indicate your preference by clicking on the unsubscribe option in our emails or contacting us at support@helloastro.com.
Whenever you interact with our Services, we automatically receive and record information on our server logs from your browser or device, which may include your IP address, geolocation data, device identification, “cookie” information, the type of browser and/or device you’re using to access our Services, and the page or feature you requested. “Cookies” are identifiers we transfer to your browser or device that allow us to recognize your browser or device and tell us how and when pages and features in our Services are visited and by how many people. You may be able to change the preferences on your browser or device to prevent or limit your device’s acceptance of cookies, but this may prevent you from taking advantage of some of our features.
We use this data to customize content for you and to provide the functionality of the Services, such as email insights and email categorization,, based on your usage patterns. We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.
In addition to our own cookies, we use 3rd parties such as Google Analytics for website analytics. You may opt-out of third party cookies from Google Analytics on its website. We do not currently respond to browser-initiated Do Not Track signals due to the lack of an industry standard for complying with such signals.
We may share your Personal Information with third parties as described below:
We may de-identify your Personal Information so that you are not identified as an individual, and provide that information to our partners. We may also provide aggregate usage information to our partners (or allow partners to collect that information from you), who may use such information to understand how often and in what ways people use our Services, so that they, too, can provide you with an optimal online experience. However, we never disclose aggregate usage or de-identified information to a partner (or allow a partner to collect such information) in a manner that would identify you as an individual.
In certain situations, businesses or third party websites we’re affiliated with may provide products or services to you through or in connection with the Services (either alone or jointly with us). You can recognize when an affiliated business is associated with such a transaction or service, and we will share your Personal Information with that affiliated business only to the extent that it is related to such transaction or service. One such service may include the ability for you to automatically transmit Third Party Account Information to your Services profile or to automatically transmit information in your Services profile to your third party account; for example, storing, synchronizing and processing data from your existing e-mail account. We have no control over the policies and practices of third party websites or businesses as to privacy or anything else, so if you choose to take part in any transaction or service relating to an affiliated website or business, please review all such business’ or websites’ policies; for example, even when you are using Astro, your emails may be sent to both Astro and your existing email account and your existing email accounts policies will apply to emails in your existing email account.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you; for example, we may use a payment processing company to receive and process your credit card transactions for us. Unless we tell you differently, our agents do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. Note that an “agent” may also be considered a “partner” in certain circumstances, and may be subject to the terms of the “Information that’s been de-identified” section above in that regard.
Certain user profile information, including your name and email address may be displayed to other users to facilitate user interaction within the Services or address your request for our services. For example, your user name may be displayed to other users if and when you send messages or comments or upload images or videos through the Services and other users can contact you through messages and comments. Additionally, if you sign into the Services using your existing e-mail account, your emails, attachments and correspondence history from that existing e-mail account may be automatically imported to the Services. Again, we do not control the policies and practices of any other third party site or service. If you have an Astro Account, we may disclose that you are one of our customers to any third-party at our sole discretion.
We may choose to buy or sell assets, and may share and/or transfer customer information in connection with the evaluation of and entry into such transactions. Also, if we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, Personal Information could be one of the assets transferred to or acquired by a third party.
We reserve the right to access, read, preserve, and disclose any information that we reasonably believe is necessary to comply with law or court order; enforce or apply our Terms of Use and other agreements; or protect the rights, property, or safety of Astro, our employees, our users, or others.
Your Astro Account is protected by the security settings for your computer or device for your privacy and security. If you access your Astro Account via a third party site or service, you may have additional or different sign-on protections via that third party site or service. You must prevent unauthorized access to your Astro Account and Personal Information by selecting your security settings on your computer or device and protecting your computer or device appropriately to prevent unauthorized use or access.
As noted in the Terms of Use, We have strict controls and processes in place which are designed to limit access to and use of your User Data by our Personnel. We have technical controls and audit policies in place which are designed to ensure that any access to User Data by our Personnel is logged. All of our Personnel who may have or require access to User Data as part of their services to Astro are bound to our policies regarding User Data and we treat the privacy and security of your User Data as matters of the highest importance. Our Personnel may need to access your User Data in connection with diagnosing or responding to a problem, system maintenance or upgrades, or other activities in the ordinary course of operating the Services. In most cases, we will notify you and ask for your permission prior to giving our Personnel permission to access your User Data. However, we may access and disclose certain User Data if we have a good-faith belief that such access, use, preservation or disclosure of the User Data is reasonably necessary to:
To protect your User Data, we use industry standard secure authentication and encryption code and protocols to encrypt User Data in transit and at rest. We use two-factor authentication for all server access in our production environment and we maintain industry standard system logging and monitoring. For further details on our security practices, see our Help site.
We endeavor to protect the privacy of your Astro Account and other Personal Information we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized entry or use, hardware or software failure, and other factors, may compromise the security of user information at any time.
Through your Astro Account settings, you may access, and, in some cases, edit or delete the following information you’ve provided to us:
THE INFORMATION YOU CAN VIEW, UPDATE, AND DELETE MAY CHANGE AS THE SERVICES CHANGE. IF YOU HAVE ANY QUESTIONS ABOUT VIEWING OR UPDATING INFORMATION WE HAVE ON FILE ABOUT YOU, PLEASE CONTACT US AT SUPPORT@HELLOASTRO.COM.
Under California Civil Code Sections 1798.83-1798.84, California residents are entitled to contact us to prevent disclosure of Personal Information to third parties for such third parties’ direct marketing purposes; in order to submit such a request, please contact us at support@helloastro.com.
You can always opt not to disclose information to us, but keep in mind some information may be needed to register with us or to take advantage of some of our features. You may be able to add, update, or delete information as explained above. When you update information, however, we may maintain a copy of the unrevised information in our records. You may request deletion of your Astro Account at any time by disconnecting your existing email account from the Services through your Astro Account settings. Please keep in mind before deleting your Astro Account that account deletion may result in destruction of any User Data associated with your Astro Account (see the Terms of Use for details on what happens when you delete your account). Some information may remain in our records after your deletion of such information from your Astro Account. We may use any aggregated data derived from or incorporating your Personal Information after you update or delete it, but not in a manner that would identify you personally.
If you have any questions or concerns regarding our privacy policies, please send us a detailed message to support@helloastro.com, and we will try to address your concerns.
If your macOS download didn’t start, please click here.
Astro requires macOS versions 10.11 or later.
By downloading our app, you agree to Astro’s Terms of Use.